Freqently Asked Questions

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• Can I increase or decrease the number of LIVE Hot Transfer Mortgage Leads delivered to my organization?
• Are LIVE Hot Transfer Mortgage Leads exclusive?
• Are the conversations between the Call Center Agents and the borrowers recorded?
• Can I have the inbound LIVE Hot Transfer Mortgage Leads routed to a receptionist first, and then re-directed to a mortgage originator?
• Can we access the borrower's data at the time of transfer?
• How much does it cost?
• Are LIVE Hot Transfer Mortgage Leads right for me or my organization?
• Is any technology required to receive LIVE Hot Transfer Mortgage Leads from DoublePositive?
• What are my payment options?
• What is the minimum initial commitment? What if I want to cancel?
• Who pays for the long distance charges associated with each party (call center, borrower, and mortgage originator)?
• Is credit pulled on the borrowers prior to the transfer?
• Are there situations where I can receive a credit for a Hot Transfer that is not to my satisfaction?

Can I increase or decrease the number of LIVE Hot Transfer Mortgage Leads delivered to my organization?
Yes. We can increase or decrease the number of LIVE Hot Transfer Mortgage Leads you receive within 24 hours.

Are LIVE Hot Transfer Mortgage Leads exclusive?
LIVE Hot Transfer Mortgage Leads are exclusive to your organization. The borrowers associated with the transfers that you receive will not be transferred by DoublePositive to any other mortgage originator.

Are the conversations between the Call Center Agents and the borrowers recorded?
Yes. All conversations between borrowers and the Call Center Agents are recorded and are available for your review within 24-hours of the transfer by logging into the admin section of your user account.

Can I have the inbound LIVE Hot Transfer Mortgage Leads routed to a receptionist first, and then re-directed to a mortgage originator?
Yes. However, getting the borrower off hold and speaking with a live mortgage originator as quickly as possible is a key to the effectiveness of our Hot Transfers program. Thus, this approach must be well-coordinated, well-managed, and efficiently executed. We require that the consumer be connected with a mortgage originator within 30 seconds of the initial contact with the receptionist.

Can we access the borrower's data at the time of transfer?
Yes. Your mortgage originators will be able to pull up the data associated with each borrower by entering the borrower's 10-digit phone number into the application found at transfers.doublepositive.com. (The borrower's phone number will be provided to the loan officer by the transferring Call Center Agent at the time of the transfer). Custom data-transfer solutions are available for clients with custom lead management system requirements.

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How much does it cost?
LIVE Hot Transfer prices are market-driven and vary depending on industry, geographic region, and order criteria. There is no minimum order or long-term commitment required.

Are LIVE Hot Transfer Mortgage Leads right for me or my organization?
If you are a mortgage originator or part of sales-force-driven organization, you are likely to be an ideal candidate for LIVE Hot Transfer leads. Here are the questions to ask:

• Do I currently buy leads?
• What is my contact rate?
• What is my acquisition cost?
• What is my satisfaction level with my current solutions?

Is any technology required to receive LIVE Hot Transfer Mortgage Leads from DoublePositive?
No. All that is needed is a telephone number dedicated to receiving LIVE Hot Transfer Mortgage Leads and a standard web browser. However, certain phone features may improve your effectiveness in handing large numbers of incoming transfers being routed to large numbers of mortgage originators. You may wish to discuss your objectives with your business phone system service provider.

What are my payment options?
Prepayment is required for Hot Transfers. You may pay via Visa, MasterCard, American Express, bank wire or company check.

What is the minimum initial commitment? What if I want to cancel?
DoublePositive offers a flexible pricing model with no minimum order. There are no long-term contracts or commitments. Thus, the pressure is on us to keep you satisfied.

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Who pays for the long distance charges associated with each party (call center, borrower, and sales organization)?
You are NOT responsible for any long distance charges since all LIVE Hot Transfers are initiated by the DoublePositive call center.

Is credit pulled on the borrowers prior to the transfer?
Out of privacy concerns, we do not collect borrower's social security number. Thus, we do not pull a borrower's credit report or access their FICO score.

Are there situations where I can receive a credit for a Hot Transfer that is not to my satisfaction?
Yes. Below is our list of valid credit requests. All of our prices reflect an automatic 5% credit built-in. Credit requests that exceed this built-in 5% are eligible for replacement transfers.

* Potential borrowers are screened for this information at the time of their initial expression of interest (Internet form submission or information provided to a telemarketing rep) and again by the call center rep prior to the Hot Transfer. Unfortunately, we cannot issue a full credit for borrowers that provide false information through both of these layers of screening and qualification.

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