| Layers
of Marketing |
DOUBLE
LAYER - This is the most critical distinction between our program
and the vast majority of transfers offered by other providers.
Our DOUBLEconfirm™ process does not attempt to CREATE interest with the consumer, but rather CONFIRM
the interest with the already-interested consumer*, in addition
to adding a secondary layer of qualification/screening of the consumer's
information. Hot Transfers that have passed through our DOUBLEconfirm™ process results in more interested consumerss, higher productivity from sales
professionals, and an overall more efficient system for generating
new business. †† *The consumer has previously expressed interest
in a product or service via an Internet form submission or via
a previous discussion with a telemarketing rep.
|
SINGLE
LAYER - Some traditional telemarketing companies will offer to
transfer live consumers into your organization instead of capturing
the data in "lead" form and sending it or FAXing it to you. Their reps are calling on COLD lists
and trying to CREATE the interest with the consumer. Moreover,
the call reps are typically incentive-ized for volume. These two
facts typically result in under-qualified, un-interested, and/or
confused consumers being transferred into your organization. Thus,
this approach tends to be an ineffective process.
|
| Live
Voice Introduction |
When
the consumer has been DOUBLEconfirmed™, the Call Center rep puts the consumer on hold and dials your organization's
phone number. When the Call Center rep has a transfer-receiving
sales professional on the line, the rep then takes the consumer
off hold, introduces him/her to the sales professional and then
disconnects from the call when sure the transfer is complete so
that the sales process can continue.
|
Many
providers will merely put their consumers into a "hold queue" and then transfer the call to the sales professionals without a live human introduction.
This "cold" transfer typically results in a higher ratio of confused and/or non-interested
consumers being transferred. The disputing of disconnected transfers
also becomes an issue.
|
| Realtime
Data Along with Live Call Transfer |
At
the time of the transfer, the Call Center rep provides the consumer's
10-digit phone number to the transfer-receiving sales professional.
The sales professional enters the phone number into our password-protected
client extranet at clients.doublepositive.com to view the data associated with the consumer. This data is from either the
consumer's initial Internet form inquiry or the data they initially
provided a telemarketer. It facilitates a more meaningful sales
conversation between the consumer and the sales professional.
|
Many
transfer providers do NOT provide the data associated with the
consumer at the same time the transfer occurs. This typically results
in frustrated consumers who are annoyed by the need to provide
the same information to the sales professional all over again.
|
| Reporting/Tracking
for Managers |
The
managers and administrators of our program have full web-based
access to real-time reporting and tracking of their campaigns.
The reporting can display which sales professional received which
transfers and when. Sales professionals can select a customizable
disposition for each transfer and even add free-form notes which
can later be reviewed in the reporting. Hyperlinks to the actual
voice recordings of the transfers are also available.
|
Many
transfer service providers offer little or no reporting or tracking
of their program, aside from a bill with the total number of billable
transfers.
|
| Scalability |
Our
model allows us to collect a virtually unlimited number of Internet
and/or Telemarketing leads to put through our DOUBLEconfirm™ process and turn into Hot Transfers, thus, our program is completely scalable
and limited only by your internal restrictions and thresholds.
|
Many
transfer service providers struggle to increase the volume of their
transfers to meet their clients needs based on the model that they
are using to find qualified borrowers in the first place.
|
| Prices |
LIVE
Hot Transfer prices are market-driven and vary depending on industry,
geographic region, and order criteria. There is no minimum order
or long-term commitment required.
|
Many
transfer service providers are offering inferior programs for $100
per transfer or more
|
| Accept
Credit Cards |
All
major credit cards accepted
|
Many
transfer service providers do not accept credit cards. Beware of
these operations.
|